Shipping & Returns

Shipping

Orders placed before 12pm EST will ship out on that day. Shippments not allowed to PO Boxes, APOs or FPOs.

Shipping Method

Costs

Total Delivery Time

Standard Shipping
(Orders $50 and over)

FREE

7-10 business days

Standard Shipping

$4

3-5 business days

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard Shipping: orders must be placed by 12pm EST to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays (UPS orders only):

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Return Policy

You may return any unopened and unwashed items in its original condition with original packing within 15 days of receipt. Any shipping cost to return products to us will be in responbility of the customer.

Please email hi@wellwet.com with your order number and details of the items you would like to return and we will get back to you with details of procedures.

Once the items have been received and inspected we are able to process a refund to the card you paid with. Unfortunately we are unable to refund any shipment costs.

If you identified that product is faulty within 15 days from receipt please follow our normal returns procedure and inform us that product is faulty. Wellwet will also be responsible for the shipment of faulty products.